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About Us
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The only way we found to improve was measuring results. |
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Monthly evaluations. COPC (Quality norm for CallCenter). Within InConcert. Defined in collaboration with the client. Calibrations and joint work. |
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Metrocall uses InConcert, technological leader in Contact Center platforms. |
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Predictive and progressive dialer. Campaign control and follow up. Monitoring calls in real-time. Monitoring individual ratios in real-time. Advance reports. Custom report design. Quality module.
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MetroCall is integrated by men and women how have a clear corporate mandate: to satisfy our customer's customer.
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Our strategy includes: Continuous training. Metrics tracking. Agreement on targets. PNL. Productivity and efficiency as a core. Monthly performance feedback. Closeness. |
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Our biggest capital is our human resourses. Innovation and Quality management through training and continuous updating. Results oriented. |
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The only way we found to improve was measuring results. Monthly evaluations. COPC (Quality norm for CallCenter). Within InConcert. Defined in collaboration with the client. Calibrations and joint work. |
| Metrocall uses InConcert, technological leader in Contact Center platforms. A tool designed especially for Call Centers that guarantees maximum safety and quality: Predictive and progressive dialer. Campaign control and follow up. Monitoring calls in real-time. Monitoring individual ratios in real-time. Advance reports. Custom report design. Quality module. |
MetroCall is integrated by men and women how have a clear corporate mandate:
to satisfy our customer's customer.
|
Our strategy includes: Continuous training. Metrics tracking. Agreement on targets. PNL. Productivity and efficiency as a core. Monthly performance feedback. Closeness. |
|
Our biggest capital is our human resourses. Innovation and Quality management through training and continuous updating. Results oriented. |
